Let Us Write Our Love To You
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The Indriya Promises
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- Trusted & Certified Jewellery
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Crafted with the trust and reliability of the Aditya Birla Group, we use BIS Hallmark gold and certified natural diamonds for all our products.
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- Fair & Transparent Pricing
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We offer a price breakup of each jewellery piece, reflecting the true cost of the materials and the craftsmanship behind it.
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- Hassle-free Exchanges
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'No Questions Asked' return, and lifetime exchange & buyback, ensuring complete satisfaction.
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- Secured & Smart Purchase Plans
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An array of smart and flexible plans, each packed with the most attractive benefits, bringing dreams to reality.
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- Jewellery Care and Assurance
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1-Year warranty & insurance along with lifetime after sales care for your jewellery because your purchase deserves lasting protection.
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- Personalized Experiences
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Custom designs and bespoke experiences from our consultants and stylists for your unique jewellery narrative.
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Indriya Policies
1. What is the Sales Return Policy?
Indriya offers a No Question Asked Return Policy within the specified return period, allowing customers to request a return for a product of equal or higher value, subject to availability.
2. What is the timeframe for initiating a return?
Jewellery must be returned within 15 days of purchase. Gold Coins & Bars must be returned within 2 days of purchase.
3. What are the conditions & documents required to return products to Indriya?
Jewellery must be in its original condition, without any tampering, alteration, misuse, breakage, mishandling, chemical exposure, or repairs. Customers must present the original Tax Invoice or Certificate of Authenticity.
4. Can someone else return a product on behalf of the original customer?
Yes, an authorized representative can return a product with an authorization letter from the original customer, including proof of identity as specified in the detailed policy.
5. How are the returns processed?
Returns are issued in the form of a Credit Note equivalent to the Net Bill Value of the original purchase.
6. Are there any non-returnable items?
Certain items such as customized or personalized products, and solitaires of weight higher than 6 Carat are non-returnable.
7. Can I get a money back or cash refund against a Sales Return?
No, a Sales Return can be exchanged against a purchase of another product from the store of equal or higher value. Customers can avail Credit Note against a Sales Return.
8. What is the process for damaged or defective items?
Customers must report damaged or defective items within 15 days of purchase. Indriya reserves the right to inspect and determine the appropriate resolution, which may include return, replacement, exchange, or repair.
9. How can I contact Indriya regarding returns?
Customers can visit Indriya Stores or call our customer service team at 1800-210-8383.
10. Where can customers seek sales return from Indriya?
Customers can seek sales return from any Indriya store across India.
This FAQ summarizes key points from Indriya Sales Return Policy to provide clarity and guidance to customers. For further details, please refer to the complete policy available on our website or contact our customer service team.
1. What is the timeframe for initiating an exchange?
Jewellery can be exchanged after 15 days from the date of purchase. Exchange of Gold Coins & Bars must be initiated after 2 days of purchase.
2. What are the conditions for exchanging jewellery under Indriya Exchange Programme (IEP)?
Jewellery must have been purchased from Indriya and accompanied by the original Tax Invoice or Certificate of Authenticity to be eligible for exchange.
3. Can someone else exchange a product on behalf of the original customer?
Yes, an authorized representative can exchange a product by signing the Indriya Exchange/Buyback Programme Request Form.
4. How is the exchange value determined?
The exchange value is determined based on prevailing rates of metals and stones at the time of exchange, considering the net weight of metal and stones brought for exchange. Discounts offered during the original purchase are deducted from this value, while making charges and taxes are not considered.
5. How is the exchange value provided to customers?
Exchanges are issued in the form of a Credit Note equivalent to the determined exchange value of the jewellery, valid for 30 days from the date of issuance.
6. Can a customer get a money back or cash refund against the Indriya Exchange Programme (IEP)?
No, Products brought for IEP can’t be exchanged against a Cash Refund.
7. What items are excluded from exchange?
Non-exchangeable items include fixed price products, solitaires higher than 6 carats.
8. What is the process for damaged or defective items brought for exchange?
Indriya reserves the right to inspect items and determine exchange eligibility. Items with variations from the Certificate of Authenticity undergo quality inspection, with evaluation results shared within 7 days at the customer’s risk.
9. How can I contact Indriya regarding exchanges or other inquiries?
For inquiries about exchanges, buybacks, refunds, or other matters, please contact our customer service team at 1800-210-8383.
10. What are the additional requirements for exchanges involving Rs. 2.0 L or more?
Customers must provide a self-attested PAN Card copy and be physically available to complete the exchange transaction.
This FAQ provides essential information about Indriya Exchange Programme, offering clarity on eligibility, process, terms, and conditions for customers interested in exchanging jewellery or other products. For more detailed information, please refer to the complete programme available on our website or contact our customer service team directly.
1. Who is eligible for the Indriya Buyback Programme (IBP)?
Customers who have purchased products from Indriya and possess the original Tax Invoice or Certificate of Authenticity are eligible for the buyback programme.
2. What is the process for buyback under Indriya Buyback Programme (IBP)?
Customers can initiate a buyback by filling and signing the Indriya Exchange/Buyback Programme Request Form and providing necessary KYC (Photo ID proof with address) and banking details.
3. How is the buyback value determined?
The value is determined based on prevailing rates of metals and stones at the time of buyback, considering the net weight of metal and stones brought for buyback, minus applicable deductions mentioned in the programme. Discounts offered during the original purchase are deducted from this value, while making charges and taxes are not considered.
4. What are the applicable deductions under Indriya Buyback Programme (IBP)?
IBP includes deductions of 3% towards buyback of Coins, Plain Gold, & PJWS, 10% towards Studded, Diamond, & Polki Jewellery & 15% for any Solitaire.
5. How and when will I receive the buyback value?
The buyback value will be transferred via RTGS/NEFT to your bank account within 7 working days from the valuation of the jewellery.
6. What items are not eligible for buyback?
Non-eligible items include fixed price products, solitaires higher than 6 carats, and products without the original tax invoice or certificate of authenticity.
7. What happens if my jewellery is damaged or defective?
Indriya reserves the right to inspect the jewellery to determine if buyback is appropriate. Items with variances from the original specifications in the Certificate of Authenticity will be evaluated accordingly.
8. How can I inquire further about buybacks?
For inquiries regarding buybacks, returns, refunds, or exchanges, please contact Indriya's customer service team at 1800-210-8383.
9. Are there any additional requirements to complete the buyback process?
Yes, all customers must fill and sign the Indriya Exchange/Buyback Programme Request Form, provide KYC documentation, and banking details. For transactions equal to or greater than Rs. 2.0 lakh, a self-attested PAN Card copy is required, and physical presence may be necessary.
These FAQs cover the key aspects of the Indriya Buyback Programme to provide clarity and guidance to customers seeking to participate in the programme. For more detailed information, please refer to the complete programme available on our website or contact our customer service team directly.
1. What is the duration of the Indriya Warranty?
The Indriya Warranty is valid for one year from the date of purchase.
2. What does the Indriya Warranty cover?
It covers manufacturing defects and pre-existing damage to precious metals due to faulty setting.
3. What are the exclusions to the Indriya Warranty?
Exclusions include damage due to failure to follow Indriya Jewellery Care instructions, natural decay of materials under certain circumstances, customized designs of delicate nature informed at the time of order, accidents, misuse, or alterations made by a third party.
4. How does Indriya handle repairs or replacements under warranty?
Indriya will repair the defective item free of labor cost during the warranty period. If repair isn't possible, they will replace it with a similar item. If neither repair nor replacement is feasible, Indriya will refund the customer based on similar gold and stone quality and weight.
5. What documents are required for a warranty claim?
Customers need to provide the original Tax Invoice, Certificate of Authenticity, and Warranty Certificate when making a warranty claim.
6. Is the Indriya Warranty transferable?
Yes, the warranty can be transferred to another owner if the jewellery is gifted. The new owner must produce the original Tax Invoice and Certificate of Authenticity. For claims as a done (a person who receives the gift), KYC documents like photo ID proof and address proof are required.
7. What actions void the Indriya Warranty?
Unauthorized repairs or alterations to the jewellery will void the existing warranty.
8. How can customers file a warranty claim?
Customers should visit the Indriya Store where the jewellery was originally purchased, provide the defective jewellery, broken parts (if any), Tax Invoice, and Certificate of Authenticity. Customers will be issued a Jewellery Service Form and informed about repair/replacement timelines.
9. What should customers keep in mind about the Indriya Warranty?
Customers should review the warranty terms before purchase to understand coverage, limitations, and requirements. It's essential to keep all relevant documentation for future warranty claims.
These FAQs are designed to clarify the terms and conditions of the Indriya Warranty, helping customers understand their rights and obligations when making a warranty claim for jewellery purchased from Indriya stores. For more detailed information, please refer to the complete programme available on our website or contact our customer service team directly.
1. Who is eligible to participate in the Customers Own Gold Exchange Programme?
Customers who own plain gold jewellery with a minimum purity of 14 karat/58.5% Purity purchased from recognized jewellers are eligible.
2. Can I exchange any type of jewellery under COGEP?
COGEP is specifically for exchanging your own plain gold jewellery or the gold metal part of jewellery with a minimum purity of 14 karat (58.5%). Other components such as stones, polki, or diamonds are not eligible for exchange under this programme.
3. How can I exchange my gold jewellery under COGEP?
To exchange your gold jewellery, fill and sign the Customers Own Gold Exchange Request cum Consent Form at any of our Indriya stores. Customers can exchange the value against a new product on the same day.
4. How is the exchange value determined?
The exchange value is based on Indriya’s prevailing gold rate for the corresponding purity at the time of exchange, multiplied by the net weight of the gold metal brought for exchange. Purity & net weight is evaluated after the jewellery has undergone the melting process.
5. Can I get cash or bank transfer for the exchange value?
No, the exchange value will only be provided in the form of a Credit Note without any option for cash, cheque, or bank transfer.
6. What items are not eligible for exchange under COGEP?
Non-eligible items include gold metal of less than 14 karat (58.5%) purity, and any jewellery components other than the gold metal part.
7. What happens during the assessment process?
Indriya reserves the right to inspect the jewellery and documents provided. If deemed necessary, the gold metal part of the jewellery will be extracted and melted down to assess purity and weight.
8. How can I get more information about COGEP?
For inquiries regarding COGEP, returns, buybacks, refunds, or exchanges, please contact our customer service team at 1800-210-8383
9. Are there any additional requirements to complete the COGEP process?
Yes, customers must fill and sign the COGEP Request cum Consent Form, provide KYC documents, and for transactions over Rs. 2.0 lakh, provide a self-attested PAN Card copy and be physically present.
These FAQs cover the key aspects of the Customers Own Gold Exchange Programme to provide clarity and guidance to customers seeking to participate in the programme. For more detailed information, please refer to the complete programme available on our website or contact our customer service team directly.
1. What is the Customer Advance Programme at Indriya?
Indriya’s Customer Advance Programme allows customers to place an order for jewellery by paying a partial or full advance payment. This ensures the reservation of the selected product until the final purchase is made.
2. What are the key requirements when placing an advance order?
Customers must submit a declaration of nominee at the time of advance payment. It is also essential to maintain correct and updated contact details and address with Indriya to avoid any communication issues.
3. How does the advance payment work for Customer Advance Order for “Product selection”?
Customers can book jewellery by paying a minimum of 25% of the total cost as advance under the "Customer Order - Product Selection". This advance is reserved against the customer and can be used towards the final purchase within the stipulated time period.
4. How does the advance payment work for Customer Advance Order "Product Selection with Rate Freeze"?
This option requires customers to pay a higher advance (50% for studded jewellery, 75% for plain gold jewellery, 90% for coins/biscuits/bars) to freeze the product rate at the time of payment.
5. How long is the advance payment valid?
The advance payment remains valid for 30 days from the date of payment or intimation of product readiness for pick-up whichever is later. Customers must collect the product within this period along with completing the final payment.
6. What happens if I do not collect the product within the stipulated time?
Failure to collect the product within 30 days will result in the advance amount being converted into a Credit Note. The Credit Note remains valid for 30 days. If not utilized, a cheque equivalent to the Credit Note amount will be dispatched to the customer's last known address.
7. How does the advance payment work for Make-To-Order jewellery?
For Make-To-Order jewellery, customers must pay a minimum of 90% of the estimated product value before the design process begins. The gold rate is frozen at the time of booking for a period of 30 days after the product is ready for pick-up.
8. Can I cancel a Make-To-Order product?
Yes, if an MTO product is cancelled, the accumulated advance will be converted into a Credit Note after deducting the making charges. The Credit Note remains valid for 30 days, after which a cheque will be dispatched to the customer's last known address, subject to delay and inconvenience fees if applicable.
9. What happens if the customer is unable to collect the product?
The product must be collected by the person who signed the order copy, presenting the original order copy at the time of collection. In case of proxy collection, an authorization letter and original photo identification must be provided.
10. Does the advance accumulate interest?
No, Indriya does not pay interest on accumulated advance amounts.
These FAQs are designed to clarify various aspects of the Customer Advance Programme at Indriya, ensuring customers understand the process, terms, and conditions before making advance payments for jewellery orders. For more detailed information, please refer to the complete programme available on our website or contact our customer service team directly.